The Curio Couture Dress

Return Policy

At Curiosity Cottage, we strive to provide the best shopping experience for our customers. We understand that sometimes, a return may be necessary. This page will guide you through our return policy, ensuring that you have all the information you need to make an informed decision.

30-Day Return Window

Our return policy allows you to request a return within 30 days of receiving your item. This gives you ample time to inspect the product and decide if it meets your expectations. We believe in the quality of our products and want you to be completely satisfied with your purchase.

Eligibility for Return

To be eligible for a return, the item must meet the following criteria:

• The item must be in the same condition as when you received it.
• The item must be unworn or unused.
• The item must have all original tags attached.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.

If your item meets these requirements, you can proceed with the return process.

Initiating a Return

To start a return, please contact us at info@curiositycottage.com. Our customer service team will guide you through the process and provide you with a return shipping label. Please note that items sent back to us without prior authorization will not be accepted.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right. Your satisfaction is our top priority, and we will work diligently to resolve any problems you may encounter.

Exceptions and Non-Returnable Items

While we strive to accommodate all returns, there are certain items that cannot be returned:

• Perishable goods, such as food, flowers, or plants.
• Custom products, including special orders or personalized items.
• Personal care goods, such as beauty products.
• Hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, please reach out to us for clarification.

Exchanges

If you wish to exchange an item, the fastest way is to initiate a return and make a separate purchase for the new item. This ensures that you receive the desired product promptly while we process your return.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned earlier apply to these returns.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@curiositycottage.com. We will assist you in resolving any issues promptly.

Thank you for choosing Curiosity Cottage. We value your satisfaction and are committed to providing exceptional customer service. If you have any further questions or concerns, please do not hesitate to reach out to us.

Important Notes:

• Colors may look slightly different on various screens.
• Please allow for small size variations (up to an inch) due to hand measurements.